Book an appointment
We offer a range of appointments with different health care professionals, such as GPs, nurses, pharmacists or advanced care practitioners (ACP). All requests for an appointment are managed through a clinical triage system.
Urgent/same day appointments
If you require a same-day appointment you will be called back by a doctor or a nurse practitioner, who will give you advice, arrange any tests that are required and if necessary book you an appointment.
Please submit an online request form via Systemconnect if you require any of the following:
- Sick notes
- Insurance forms
- Medical examinations
- Test results (unless the doctor has asked you to book)
- Prescription queries
- Referrals queries
- Chronic disease reviews
- Minor surgery
If you are unable to use the online form, please contact the surgery directly and we will support you.
Cancelling an appointment
If you no longer need your appointment for whatever reason, please cancel it so that we can give the appointment to someone else.
You can cancel an appointment by telephone or using your online account. Please do not email the practice with cancellations as these may not be picked up in time.
Extended access appointments
Improving access to general practice with evening, weekend and bank holiday appointments
The Enhanced Access service means that patients have an opportunity to book an appointment Monday to Friday from 6.30pm up to 8.00pm with a GP, advanced nurse practitioner (ANP), nurse, physiotherapist or pharmacist and these may be a telephone consultation or a face-to-face appointment.
We also offer our Enhanced Access service to a GP on Saturdays from 9am – 5pm.
Appointments are a mixture of pre-bookable and on the day bookings Monday to Friday and pre-bookable appointments on Saturdays
Appointments are only available for routine problems, not for ongoing issues.
As GPs, ANPs, nurses, physiotherapists and pharmacists from all of the WACA practices are delivering this service, your appointment may not be with a clinician from your own practice.
Consent to Share
To use the service you will be asked for your consent to share your medical record with the Enhanced Access Service. Without this consent, you will not be able to be seen in the Enhanced Access Service as the clinician would not have access to your medical records. When you are offered an appointment, the receptionists will explain what this means and why it is necessary.
Home visits
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it is possible that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse to see you, or indeed to arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.